SMT HOTSPOT TOOLS
Digital Credit Policy
Effective September 17, 2026 · Applies to new purchases
Digital credits and delivery
This policy covers new SMT Hotspot Tool service-credit and ConnectMe connection-credit purchases from SMT Hotspot Tools. No physical item is shipped. Credits for the two tools have separate balances and cannot be exchanged between them.
SMT Hotspot Tool credits are delivered to the tool account email entered at checkout after payment is verified. Confirm your account email, device compatibility, and required credit quantity before buying. ConnectMe credits are delivered to the signed-in Admin account. A $3 ConnectMe credit covers one Client connection session; once started, it ends when the Client closes the connection or app, or remains offline for 90 seconds. Unused ConnectMe credits remain in the account.
All credit sales are final
Credit purchases are final and non-refundable for change of mind, including unused credits, except where required by law. Buying more credits than needed, changing your mind, or no longer needing the software does not qualify for a voluntary refund. Used or redeemed credits are not refundable for change of mind. Check compatibility and try the available free features before purchasing.
Payment errors, failed delivery, and your rights
Contact support promptly about missing credits, duplicate charges, unauthorized payments, or a service that was not supplied as described. Include your purchase email and order number so we can investigate and provide the appropriate correction, replacement, or refund. This policy does not exclude refunds or other remedies required by applicable law. It does not waive statutory consumer rights or prevent you from reporting an unauthorized charge or raising a legitimate dispute with your bank.
Purchase agreement and dispute records
Before a new credit checkout, you must actively agree to this policy. We retain the policy version, agreement time, account or purchase reference, and relevant technical records. Order, payment, credit-delivery, and available usage records may be shared with our payment processor to investigate or respond to a dispute, as described in our privacy policy. A payment dispute alone is not proof of fraud. Disputes are decided through the payment provider's process; no refund policy guarantees an outcome.
Authorized use
Use a payment method you are authorized to use and accurate account information. Payment abuse, credit duplication, and unauthorized use are prohibited. Use the software only on devices you own or are authorized to service. Suspected abuse may be investigated and associated access may be restricted where permitted by law.
Subscriptions and licenses
SMT Unlimited All Services is $299 USD/month; Carrier Unlock Only is $265 USD/month. At checkout, choose automatic monthly renewal or a one-time 30-day purchase at the same price. Autopay is charged now and monthly on the purchase billing date until canceled. One-time access lasts 30 days from confirmed payment, creates no subscription, and does not renew. The selected payment option and service scope are recorded with the order. Cancel before renewal in Account → Unlimited license; cancellation stops future renewals and retains access through the paid expiration date. The full plan covers eligible SMT repairs and firmware flashes. The carrier-only plan covers carrier unlocks; IMEI, TTL/HL and firmware flashes still require credits. Remote modem plans, paid Internet suspension and ConnectMe fees are separate. One account; access sharing and resale are prohibited. Normal service credit value is recorded without deducting credits for covered jobs. These monthly terms apply only to new monthly subscriptions and do not change prior purchases.
ConnectMe subscriptions are separate from credit purchases. Monthly plans renew monthly and Unlimited Annual renews at $99 per year until canceled. Cancel or manage billing in your ConnectMe account; cancellation takes effect at the end of the paid period. The SMT Hotspot Tool yearly license is a one-time $2,500 purchase for 365 days, not a recurring subscription. The credit-only change-of-mind rule above does not create new refund restrictions for subscriptions or licenses.
Effective date
Version 2026-09-17-v2 applies to new purchases accepted on or after September 17, 2026. Earlier purchases remain subject to the terms accepted at the time. Previous credit policy.
Contact support
Use our support form. Never include passwords, full card numbers, or token codes in a support request.