Read your device
See online status separately from billing, last-reported IMEI, TTL/HL and signal. Check current values when needed. Speed tests run only when you click.
REMOTE MODEM REPAIRS
Remote Modem Repairs
Keep compatible modems in your account and use available remote controls wherever the modem has its own Internet connection.
Sign in to manage devices →Use supported controls
Shared Inseego carrier unlock is available with the 1.20 device agent after root and vendor status checks. IMEI, TTL/HL and other controls keep their model and firmware requirements. Internet notices and speed controls require compatible device-agent support.
Add it once over USB
Use SMT Tool to check compatibility and root access, then enter the Remote Token from your paid device plan. After setup, the modem connects directly to the service. Available repairs depend on the verified model and firmware.
1.20 RELEASED · UPDATED OCTOBER 9, 2026
See how remote modem repairs work.
Watch the complete tool and website tour: both detection menus, repair choices, example signal and speed checks, tokens, device groups and task results.
- Check your modem. Connect one powered-on device by USB, name it in SMT Tool and run the firmware check.
- Get its token. Use your SMT account to add the correct device plan. Copy the account-linked Remote Token from your portal or email.
- Pair once. Enter the token in the tool and wait for installation and device validation.
- Control it online. Open Account → Remote devices from your phone or PC. Select the correct card, confirm an available action and follow its verified result.
The modem needs its own power and Internet after pairing; the setup PC can disconnect. Screens and results in the video are simulated. Exact model and firmware determine available repairs. The 1.20 installer is now available. This tour was recorded during preview; its example results are simulated.
Browse all 61 chapters and screenshots →REMOTE MODEM REPAIRS
Remote setup by model
Add your modem once by USB. The tool checks its firmware and device capabilities before pairing it with your account.
MiFi & mobile hotspots
Inseego · setup eligible- MiFi 8000
- MiFi 8800L
- M1000
- M2000
- M2000B
- M2100
- M3000
- M3000A
- M3000B
- M3000B-NA
- M3000D
- M3100
- M4000
- M4010
- M4020
Indoor routers
Inseego · setup eligible- FX2000
- FX2000-3
- FX2000-E
- FX3100
- FX3110
- FX4100
- FX4200
- FG2000
- FG2000-E
Outdoor routers
Inseego · setup eligible- FW2000
- FW2000-E
- FW2010
- FW2010-E
- FW2010-1
- FW3000
Netgear
2 tested profiles- Nighthawk M1 · MR1100Tested firmware: NTG9X50C_12.06.11.00
- AirCard 815S · AC815STested firmware: NTG9X40C_11.14.08.35
Included in the 1.20 release. Customer enrollment remains subject to connection validation.
Setup eligibility does not guarantee every repair.Available buttons depend on firmware and verified device support. Inseego carrier unlock uses the shared SMT workflow after root and vendor status checks with the updated 1.20 device agent. IMEI and TTL/HL retain their model and firmware requirements. FX4100 / FX4200 TTL is unavailable. Other Netgear models remain local-service only.
Device plans and repair credits
$5 per device per month, or $4 with an active unlimited license. With 11+ paid devices on one account, every device is $3 per month. Additions are prorated, with full monthly billing on the 1st. IMEI, TTL/HL and carrier unlock use the credits shown for your modem, or an eligible yearly repair license. Suspend Internet costs 2 credits; restore is free where supported. Signal, current-value checks, speed tests and reboot are free.
Enrollment and controls depend on model, firmware and agent compatibility. See the model directory above for setup eligibility and tested profiles. A notice cannot replace every HTTPS page or app.
Free SMT Tool download · 1.20 →