REMOTE MODEM MANAGEMENT
Remote Modem Management for Netgear & Inseego
Remote Mods connects your SMT account to supported enrolled modems so you can view device readings and request available controls from the website or desktop tool.
Enroll once, manage from your account
Use the desktop tool to check the modem, enter its name and redeem the account-linked Remote Token. Enrollment must finish successfully before the device is ready for remote requests.
Readings and connection checks
The workspace shows the latest reported device information and available checks. Signal checks and manual speed tests help assess connectivity. Speed tests run only when requested and use mobile data.
Available remote controls
Depending on the enrolled profile, controls include IMEI repair, TTL/HL configuration, carrier unlock, reboot and supported Internet suspension or restoration. Review the exact device and operation charge before confirming.
Online status, billing and access
A device being online does not mean its monthly plan is paid. Device plans are separate from repair credits and yearly licenses. Manage pricing and billing in your account; the current checkout shows your applicable rate.
Supported models and ownership
Use the remote model directory on the Remote Mods page. Reviewed Netgear profiles include MR1100 and AC815S; Inseego support is listed there separately. Manage only devices you own or are authorized to service.
Common questions
Can I control an offline modem?
Requests need a supported online connection. During a reboot or connection interruption, allow time for the modem to reconnect before checking the result.
Does an unlimited repair license include the monthly device plan?
No. The remote device plan is separately billed. Current account pricing shows any eligible license or volume discount.
Does the speed test run automatically?
No. Run it from the speed-test button when needed; it uses data and reports the test result.